POPIA/Privacy

Effective date: 28 September 2026

Vosloo Specialist Surgeon Pty Ltd (“the Practice”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Notice explains how we collect, use, store and protect personal information submitted to us through this website, our online forms and other practice communication channels.

We process personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Who we are

Vosloo Specialist Surgeon Pty Ltd
Dr Wesley A. Vosloo
Mediclinic Midstream, Suite 206 Main Hospital
Cnr Midstream Drive & Midstream Hill Boulevard
Midstream Hill, Midstream, 1692

Telephone: 012 652 9491 / 012 652 9496
Email: admin@drwvosloo.co.za

2. Information we may collect

Depending on how you interact with the Practice, we may collect information such as:

• Your name and contact details
• Date of birth
• ID or passport number
• Residential address
• Medical-aid details and membership information
• Referring doctor’s details
• Information about the reason for your consultation
• Medical history and previous procedures
• Current medication
• Allergies
• Relevant clinical information
• Information contained in referrals, reports, scans or other medical documents
• Information required for appointments, treatment, billing and medical-aid administration
• Correspondence and communications between you and the Practice

Some of this information, particularly information concerning your health, constitutes special personal information under POPIA and is handled with appropriate care and safeguards.

3. How we use your information

We may process your personal information for purposes including:

• Responding to enquiries and appointment requests
• Arranging and managing consultations
• Assessing and providing healthcare services
• Communicating with you about your care
• Processing referrals and clinical information
• Managing hospital, procedure and endoscopy arrangements
• Medical-aid authorisation and administration
• Billing, accounts and payment administration
• Maintaining appropriate medical and administrative records
• Meeting legal, regulatory and professional obligations
• Protecting the rights, safety and legitimate interests of patients and the Practice

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by law.

4. Medical information

Information relating to your health is particularly sensitive. We only request information that is reasonably relevant to providing and administering healthcare and related practice services.

Where necessary for your care or the administration of your treatment, information may need to be shared with appropriate healthcare professionals, hospitals, medical-aid providers, pathology laboratories, radiology providers, anaesthetists or other service providers involved in your care.

Where information is shared with third-party service providers, we take reasonable steps to ensure that appropriate privacy and security measures are in place.

5. Information submitted through this website

Information submitted through an online form may be used to respond to your enquiry, arrange an appointment or obtain information required for the administration of your care.

Submitting an online form does not constitute a confirmed appointment and does not create a doctor-patient relationship.

Please do not use website forms or routine email communication for medical emergencies. If you are experiencing a medical emergency or are acutely unwell, go to your nearest emergency unit or contact an appropriate emergency medical service.

6. Accuracy of information

You are responsible for providing information that is accurate, complete and up to date.

Please inform the Practice if any important personal or medical information changes.

Accurate information is particularly important where it relates to medication, allergies, medical history, medical-aid information or other information relevant to your healthcare.

7. Disclosure of information

We will not sell or rent your personal information.

Your information may be disclosed where reasonably necessary for your healthcare, practice administration, billing, medical-aid administration, legal or regulatory obligations, or where disclosure is otherwise permitted or required by law.

Examples may include healthcare professionals involved in your care, hospitals, medical schemes, laboratories, radiology providers, anaesthetists, professional advisers and service providers supporting the Practice.

8. Security of your information

We take reasonable and appropriate measures to protect personal information against loss, damage, unauthorised access, disclosure, alteration or misuse.

No method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. You should therefore exercise appropriate caution when sending sensitive information electronically.

9. Retention of information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or where retention is required or permitted by applicable law, professional obligations or legitimate business requirements.

Medical records may therefore need to be retained for periods prescribed by applicable legislation, regulations or professional requirements.

10. Your rights

Subject to applicable law and any lawful limitations, you may have rights to:

• Request access to personal information that we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of information where we are legally permitted to do so
• Object to certain forms of processing
• Withdraw consent where processing is based on consent
• Raise a concern or complaint regarding the handling of your personal information

Withdrawal of consent does not necessarily affect processing that is permitted or required on another lawful basis.

Requests relating to your personal information should be directed to:

Email: admin@drwvosloo.co.za
Telephone: 012 652 9491 / 012 652 9496

We may need to verify your identity before processing certain requests.

11. Third-party websites and services

This website may contain links to third-party websites or services. Those websites operate under their own privacy practices and policies.

The Practice is not responsible for the privacy practices of third-party websites that you access through links on this website.

12. Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our services, practices or applicable legal requirements.

The latest version will be published on this website together with its effective date.

13. Complaints

If you have a concern about how your personal information has been handled, we encourage you to contact the Practice first so that the matter can be considered and addressed.

You may also have the right to lodge a complaint with the Information Regulator of South Africa in accordance with applicable law.

14. Consent

Where consent is required for the processing of your personal information, you will be asked to provide consent before submitting the relevant information.

By submitting information through this website, you confirm that the information provided is accurate to the best of your knowledge and acknowledge that your information will be processed for the purposes explained in this Privacy Notice and for other lawful purposes applicable to the Practice.

This Privacy Notice should be read together with any applicable website terms and conditions and other notices provided by the Practice.